Posts tagged New York City Department of Consumer and Worker Protection (“DCWP”).
The New York City Department of Consumer and Worker Protection (“DCWP”) has proposed a new rule aimed at regulating use of AI chatbots in the customer service setting, or “automated customer service systems.” The proposed rule defines an “automated customer service system” broadly to mean “any technology used to provide consumers with customer service where all or substantially all the communication to the consumer is made by such technology rather than by a natural person.”