NAAG Announces Top Ten Consumer Complaints List

The National Association of Attorneys General has announced the Top 10 Consumer Complaints for 2012. Automotive complaints topped the list (the majority of which involved auto sales, but also included auto advertising practices, auto service contracts, auto rental, and auto repair). The second most highly ranked complaint was debt collection, and the third most highly ranked consumer complaint was home repair and construction.

The full list of Top Ten Consumer Complaints for 2012 in descending order is below:

  1. Automotive Complaints
  2. Debt Collection
  3. Home Repair/ Construction
  4. Telemarketing/Do-Not-Call
  5. Predatory Lending/ Mortgages
  6. Telecommunications/Slamming/Cramming
  7. Retail Sales
  8. Mortgage Foreclosure Rescue
  9. Landlord-Tenant/ Mobile Homes
  10. Internet Goods and Services

The findings are based on an annual non-scientific survey conducted by the National Association of Attorneys General (NAAG). Results are based upon responses collected from 42 states and the District of Columbia.

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