FTC Releases List of Top Consumer Complaints in 2010 -- Identity Theft Tops the List Again

The Federal Trade Commission has released its list of top consumer complaints received by the agency in 2010. The list showed that for the 11th year in a row, identity theft was the number one consumer complaint category. Of 1,339,265 complaints received in 2010, 250,854 - or 19 percent - were related to identity theft. Debt collection complaints were in second place, with 144,159 complaints. Many of the categories also related to imposter and counterfeit check scams.

The top consumer complaints were:

Rank

Category

Number of Complaints

Percentage

1

Identity Theft

250,854

19%

2

Debt Collection

144,159

11%

3

Internet Services

65,565

5%

4

Prizes, Sweepstakes and Lotteries

64,085

5%

5

Shop-at-Home and Catalog Sales

60,205

4%

6

Imposter Scams

60,158

4%

7

Internet Auctions

56,107

4%

8

Foreign Money/Counterfeit Check Scams

43,866

3%

9

Telephone and Mobile Services

37,388

3%

10

Credit Cards

33,258

2%

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