Biz Development Tip Of The Month: Harness Client Trust

Olshan Litigation and White Collar & Government Investigations partner Derrelle Janey published an article in Law360 entitled “Biz Development Tip Of The Month: Harness Client Trust.” In the article, Derrelle discusses how attorneys, particularly those in white collar defense and investigations practices, can strengthen client relationships, improve case strategy and support long-term business development by cultivating trust through respect, empathy and clear communication. Derrelle also explains that moments of client crisis can become defining points in a lawyer’s relationship with a client. He emphasizes that when clients feel respected and understood, they are more likely to be candid, remain loyal through related proceedings and become long-term referral sources or advocates for a lawyer’s practice. “Lawyers who intentionally cultivate trust through respect, empathy and clear communication do more than win cases,” Derrelle writes. “They build durable client relationships that lead to retention, referrals and long-term practice growth.”