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Sprint Agrees To Record FCC Fine For Do-Not-Call Violations

Sprint also agrees to preventative measures.

On May 19, 2014, the Federal Communications Commission (FCC) announced that Sprint has agreed to pay a $7.5 million fine to resolve charges that the mobile wireless provider failed to honor consumer requests to opt out of phone and text marketing communications. The agreement is the largest Do-Not-Call settlement that the FCC has ever reached. In addition to the payment, Sprint will implement a two-year plan to protect consumer privacy and prevent unwanted telemarketing calls. In 2011, Sprint agreed to a $400,000 settlement over complaints that it made telemarketing calls to consumers who had requested to be placed on the company’s Do-Not-Call list. Besides the $7.5 million, Sprint also agreed to the following relief in a consent decree with the FCC’s Enforcement Bureau:

  • it will develop a compliance plan as well as operating procedures designed to ensure compliance with all company-specific Do-Not-Call rules;
  • it will designate a senior corporate manager as a Compliance Officer;
  • it will implement a training program for its employees and contractors; and
  • it will issue regular progress reports to the FCC.
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